Frequently asked questions

There are two methods for placing orders.

• Call 1.800.952.0708 and speak to our customer service agents. Our call center hours are 9 a.m. to 8 p.m. EST Monday thru Friday.
• Shop online here on our website.

Yes. In some instances select RCCA® product is available at trackside souvenir rigs or through other channels of distribution. If you purchase RCCA ELITE™ product anywhere other than through RCCA®, you will not receive E-POINTS™ for you purchase.

The majority of RCCA® product is offered on a pre-order basis. As programs and paint schemes are announced, we offer them to our members. Preorders are typically shipped within 60-120 days and will not be billed until the item ships

No. New product may be made available at any time. The catalog requires as much as six weeks lead time to produce and only contains highlights of new products that are available. For our full selection, be sure to check out the online electronic catalog and store at www.rccamembers.com frequently or contact our customer service agents.

RCCA® strives to have the catalog in the mail 5-7 days prior to the first of each month; however, with approvals and late changes, catalogs may ship after the first of the month. We also make efforts to load an electronic format online at www.rccamembers.com within the first 3 days of the month.

The RCCA ELITE™ die-cast feature the highest level of detail of any die-cast produced by LIONEL NASCAR COLLECTABLES®. Each die-cast is made from over 200 pieces, including hood and trunk hinges, hood, trunk and roof tethers, manufacturer specific engine details, a working suspension and an authentic driver cockpit. RCCA ELITE™ die-cast are produced in much more limited production quantities and each piece is individually numbered with a DIN and has an etched plaque on the chassis.

A raced win die-cast is a replica of the winning car at the end of the race, typically in Victory Lane, and can have as much as a six (6) month production cycle.

These die-cast are offered for pre-order the week after the race. We do not produce all race wins, but selectively choose based on the driver, significance of the win and other factors.

The E-POINTS™ Program is our customer rewards program that was launched in 2008. Members are awarded one (1) point for each dollar spent.

Members may also earn points for select specials or attendance at RCCA ELITE™ events.

There are four levels of RCCA® membership.

• RCCA ELITE™ – Annual points of less than 250 in a calendar year.
• RCCA ELITE™ Bronze – Annual points of 250 – 499 in a calendar year.
• RCCA ELITE™ Gold – Annual points of 500 – 999 in a calendar year.
• RCCA ELITE™ Platinum – Annual points of 1000 or more in a calendar year.

Annual E-POINTS™ levels are reset to zero at the beginning of each new calendar year. Members may also maintain a cumulative E-POINTS™ balance. If a member falls to inactive status, all E-POINTS™ will be reset to zero. Benefits may include, but are not limited to, access to limited production special finish die-cast and access to exclusive RCCA ELITE™ Trackside events. See back of Welcome letter for E-POINTS™ Benefits.

RCCA® may work with various partners to provide posters, print, display cases and other collectible items. Be sure to check out the website or call customer service to ask about special items.

If you would like to share your collection, please send your pictures and story to rccainfo@lionelNASCAR.com. We ask that you include at least one picture of yourself with your collection. You will need to sign a release document, which will be emailed and/or faxed to you if your collection is chosen.

Yes. We do secure some autographed products, primarily die-cast. Each autographed die-cast is usually accompanied by a certificate of authenticity. The numbers received can be very limited. If this is something that you are interested in, please contact a customer service agent and ask to be added to their outbound call list.

RCCA® may offer various driver paint schemes each month in Platinum, Gold and Copper plated finishes. We will accept contingency orders for these items for the entire month, beginning on the first. At the end of the month, or when the die-cast are available for shipment, we will randomly select the winners of the die-cast that are available from the contingency orders received, charge the credit card on record that the order was secured with, and ship the car. Customers may place only one (1) order per die-cast offered. Duplicates will be eliminated.

Yes. While it is the intention of RCCA® that products be sold to individual collectors and not for purpose of resale, it is understandable that from time to time a collector may sell or trade some of their cars to update their collection with new items. However, RCCA® strongly discourages the resale of Thunder and door numbered cars within the first ninety (90) days after shipment. RCCA® will be tracking these die-cast identification numbers. If it is reported and confirmed that one of these cars has been re-sold within the initial ninety (90) day time frame, the offending member may be prohibited from participation in future Thunder and door numbered car programs.

No. RCCA® uses your contact information to communicate new offerings to members. We perform outbound call campaigns based on customer preferences and previous purchasing habits in addition to monthly email campaigns. From time to time RCCA may extend offers to our membership from 3rd Parties that will offer exclusive benefits to RCCA members.

Beckett’s issues a quarterly magazine or you can visit their website, http://www.beckett.com/.

As the majority of RCCA® die-cast sales are pre-orders, payment is not due until the product is available for shipment. We request payment information when an order is placed and will accept credit cards, debit cards and pre-paid credit cards. Credit cards accepted are; Visa, MasterCard, American Express and Discover. Your card will not be charged until the product is available to be shipped. If a credit card has insufficient funds, you will be notified and have two (2) business days to provide sufficient funds.

Customer Service can be reached by calling 1.800.952.0708.

Hours of Operation: 9 a.m. to 8 p.m. EST Monday thru Friday.
Email: rccainfo@lionelNASCAR.com
Mailing address:
RCCA®
6301 Performance Drive
Concord, NC 28027